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ZUBACX introduces electronic queueing solutions for businesses in Rwanda



In heavily populated cities, businesses struggle with the issue of long queues and annoyed customers on a daily basis and especially during peak hours. To allow businesses deliver a personalized and convenient customer journey, ZUBACX offers queue management systems that help in decreasing customer dwelling time and wait lines, improving service efficiency and caters to diverse queueing challenges faced by organizations.

Austin Bareme, ZUBACX Director says the queue management systems provided at ZUBACX allow institutions to evaluate the level of customer service being offered by measuring parameters like how long it takes clients to get service [turnaround time], whether they are satisfied with services offered and provide insights into which services are in higher demand in order to allocate sufficient resources and meet them. “Analytics provided by our queue management systems allow businesses to eliminate customer complaints and identify areas that need improvement.”

The systems use self-service ticketing kiosks, web ticketing, mobile app and online appointment booking allowing customers to be treated on a first come, first served basis. They are a cost-effective way to manage queues in the fairest and fastest way and alsoenables businesses to engage waiting customers with integrated digital signage. The integrated digital signage can also be used as message boards for product campaigns.

In addition, the systems provide insights about the customer’s journey via dashboards and reports and can also accommodate other services like customer feedback tablets. They have a friendly user interface for employees to manage lines and call customers forward and create an orderly queue, with a low chance of line-cutters or queue-jumpers.

This solution does not necessarily have to be web-based and can easily be deployed over an institution’s network hence eliminating interruptions in service due to internet outage.

Excessive queuing and waiting are among the leading causes of dissatisfaction in banks, retail stores, hospitals and government institutions. Valuing customers’ time is the most important aspect of conducting a business and institutions should put in their priorities to make the customer’s journey as seamless as possible using ZUBACX queue management systems.

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