Riders Lounge Kigali: Where exquisite warm experience embraces customers

The key that opens the door into the hearts of the Rwandan people, is a gentle experience and great ambience. Riders Lounge Kigali offers exactly that, a gentle experience based on a sophisticated sensory stimuli generated by the food, wine, exquisite service, music and a serene atmosphere.

Riders Lounge first opened in April 2017, and it has since attracted a good clientele for it is a restaurant that offers more than just good food and seductive drinks; it has continued to stand out as a high end place that creates a memorable experience.

The lounge is flattered with a spacious space and airy balcony for anyone who wants to sit down and work. It can also be used for either dinning to a scrumptious meal or dancing to club music at the dance floor too, for friends looking forward to a memorable good night.

All this is afforded by the extravagantly hospitable staff, from the General Manager, Dorcas Wambui Macharia, to the Assistant Manager and the ever friendly and helpful waiters and waitresses who deliver excellent customer service; courteous, prompt, attentive, respectful of person and space.

Riders Lounge understands that in the restaurant industry, a good service means a friendly, welcoming atmosphere. This is why it is hiring hostesses that usher in customers with friendly engagements to create a gentler memorable experience. They are also one call away for customers to make reservations and bookings. Customers will now be able to make reservations, to avoid the unpredictable waiting times. Clients can also choose precisely how the layout of their dining can be set.

The General Manager, Dorcas Wambui Macharia says the new additions are meant to provide exceptional and curate a great experience to their customers.

“Customers can get good food and decent customer service almost anywhere. What will set our restaurant apart is the degree to which we are willing to go above and beyond to be exceptional.

“Our new and old employees are given quality trainings from experts. Last year in November, we invited the wine sommelier cup winner Geoffrey Kariuki who trained our waiters about wine, how to serve it and meals that accompany wine. Such trainings equip staff with skills that are used to create a special experience for customers.”

For anyone who hasn’t yet discovered the culinary paradise that Rider’s Lounge is, they have to try out their signature dishes of steak, pizzas, grills and other platters that all come in sumptuous portions. Riders is also well known for their unique cocktails and mesmerizing wine brands.