To celebrate the customer service week, which took place from the 2nd to the 6th October, top executives from leading telecom MTN Rwanda took time to interact with customers and express their appreciation for their loyalty.
Serving clients personally at the MTN Rwanda service centre at the Champions Investment Company (CHIC) building, senior management asked customers how they like the company’s services, and gave them gifts of appreciation.
“We are always striving to meet the needs of our clients, and are committed to provide them the best telecom services,” said Norman Munyampundu, the General Manager of MTN Business.
The company’s CEO, Bart Hofker, said MTN Rwanda cares a lot about people who use its network.
“We want customers who are happy with us and keep coming back,” he remarked.
And MTN Rwanda seems to be succeeding in keeping its customers happy, as it remains the leading telecom company in the country in terms of customer and revenue numbers with a 42% market share in subscriptions.
Read this article and more in issue n° 79 of Hope Magazine.