Tigo Rwanda reassures customers after Airtel acquisition

From left to right: Brian Karakola, Tigo Rwanda’s chief operations officer; CEO Philip Amoateng; Sandra Cyamweshi, company secretary and legal affairs; and Pacefique Kabanda, customer operations manager.

Tigo Rwanda has reassured its customers following the announcement that parent company Millicom has sold its operations in Rwanda to Bharti Airtel.

The announcement caused some concerns among Tigo’s customers, especially those who use Tigo Cash, who were quick to withdraw their money.

Yet Tigo Rwanda’s CEO Philip Amoateng reassured the company’s customers that business continues as usual while the two companies await approval from the regulator, the Rwanda Utilities Regulatory Board (RURA).

“Until Airtel takes full control of our operations, I want to assure our customers that there will be full continuity of services and assure them their money is sage. We continue support to all services the company provides,” he said.

Amoateng also assured the operator’s agents, dealers and business partner of continued working partnership and recognized the extraordinary work that they have been doing to help the operator expand its customer base and increase of revenues.

“We want to tell them that Tigo will continue to work with them as usual, until we get the regulatory approval,” He said.

He added Tigo is grateful to the government for its support, which allowed the company to extend digital inclusion to thousands of Rwandans.

In the telecom’s statement issued on Tuesday, Millicom CEO Mauricio Ramos, said that the sale of its business in Rwanda is in line with its strategy to focus on providing advanced fixed and mobile data service in Latin America.

Tigo acknowledged Airtel’s ambitions to leverage the synergies between the two organizations and bring further innovation to the mobile telecommunications market.

“We are confident that Bharti Airtel will build on the strength of Tigo Rwanda and enhance the services provided to the customers,” Amoateng said.

  • By Hope Magazine
  • Posted 21st December 2017

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